Refund policy
RETURN & REFUND POLICY
Last updated: 29 May 2026
Thank you for shopping with House of Omniscient.
We want you to be satisfied with your purchase. Please read this policy carefully before placing an order.
- CONTACT INFORMATION
For all return, refund, exchange, or order enquiries, contact:
Email: Houseofomniscient@gmail.com
Customers must contact us by email before sending any return.
- RETURN ELIGIBILITY
You have 14 days from the date your order is delivered to request a return.
After your return request is approved, the item must be shipped back within 14 days.
To qualify for a return, items must:
• Be unworn, unused, and in original condition
• Include all original packaging, tags, dust bags, protective films, authenticity cards, or branded materials where applicable
• Be free from scratches, marks, odours, damage, alterations, or signs of wear
• Include proof of purchase or order number
Returns that do not meet these conditions may be rejected or subject to a reduced refund amount where permitted by law.
- NON-RETURNABLE ITEMS
The following items are non-returnable and non-refundable unless faulty or incorrect:
• Custom, personalised, engraved, or made-to-order items
• Limited release items marked as final sale
• Gift cards
• Items returned without original packaging or components
• Products damaged through misuse, improper storage, accidental damage, or normal wear and tear
- HOW TO START A RETURN
To request a return, email Houseofomniscient@gmail.com with:
• Full name
• Order number
• Reason for return
• Clear photographs if the item is faulty, damaged, or incorrect
If your return is approved, return instructions and an InPost return link will be provided where available.
Returns sent without prior approval may not be accepted.
- RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs unless the item received is faulty, damaged, or incorrect.
Any shipping costs incurred by House of Omniscient in relation to the original shipment or return process may be deducted from the final refund amount where permitted by applicable law.
Original shipping charges are non-refundable unless required by law.
We strongly recommend using a tracked shipping service. House of Omniscient is not responsible for returns lost or damaged during transit.
- REFUNDS
Once your return has been received and inspected, you will be notified whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear after processing by your payment provider.
Refunds may be reduced where returned items show signs of wear, damage, missing packaging, or diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
- FAULTY, DAMAGED, OR INCORRECT ITEMS
If you receive a faulty, damaged, or incorrect item, contact Houseofomniscient@gmail.com within 48 hours of delivery.
Please include photographs clearly showing the issue.
Where required under applicable consumer protection laws, House of Omniscient will provide a repair, replacement, or full refund, including applicable shipping costs.
Nothing in this policy limits your statutory rights under UK consumer law or applicable US consumer protection laws.
- EXCHANGES
Exchanges are subject to product availability.
If you would like to request a different size, variation, or product, contact us by email and we will provide further instructions if an exchange is approved.
- PREORDERS
Estimated shipping dates for preorder items are approximate and not guaranteed.
Delays may occur due to manufacturing, logistics, customs, or supplier issues.
Customers will be notified of significant delays where possible.
Preorder cancellations after production has begun may not be accepted.
- INTERNATIONAL ORDERS
Customers are responsible for all customs duties, taxes, import fees, and carrier charges associated with international orders.
House of Omniscient is not responsible for customs delays or charges imposed by local authorities.
- CHARGEBACKS
Customers agree to contact House of Omniscient before initiating a chargeback or payment dispute.
Fraudulent chargebacks may be disputed with supporting evidence, including shipment tracking, delivery confirmation, and customer communications.
- POLICY UPDATES
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
The version published on our website at the time of purchase will apply to your order.
- YOUR LEGAL RIGHTS
Nothing in this policy excludes or limits any rights you have under applicable consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations in the United Kingdom.